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The assistant took our details and said someone would ring us. Abbey had no record of your initial visit and could not find the signatures.You do not like the idea of such details being lost.If what you are going through amounts to harassment, you could also consider involving the police.
A debt collector's attentions I think justify my making a complaint. It will look into complaints about debt collectors who are its members.
It told me not to worry, as I was covered in full for the items. I feel strongly that an institution of this size should honour the original promises made. After you had called the Halifax, you did indeed receive a letter attaching a claim form.
It said a claim form would be sent and the matter would take around two weeks to process. Particularly, it should bear in mind that we have been loyal customers for a long time and £3,000 is a small penalty to pay to keep the customer happy and the reputation of the Halifax intact. You completed this with understandable confidence of being repaid, given what bank staff had told you. You received a curt reply which explained that, in March 2005, the credit card insurance you had relied on to cover the theft of appliances had been discontinued. You wrote and threatened to move your not insubstantial accounts elsewhere.
With so many spam emails around you were fearful it was one of those and did not open it.
Anyway you had been given such unqualified assurances in the past that you felt confident that the rules would not be changed.